Open Ops

It is Sensedia’s line of managed services that supports everything from onboarding to continuous operation within Open X. Our goal is to ensure compliance, assist in API performance optimization, guarantee stability and evolution, accelerating your journey and transforming data into value.

We generate weekly regulatory reports for your validation and submission to the regulator. We also follow up on Service Desk tickets (IN558), monitor metrics such as conversion rates, and identify liabilities to propose continuous improvements.

No, the service does not include backend development. However, our technical team supports your team by explaining all regulatory requirements and providing end-to-end assistance to ensure proper alignment.

We rely on a self-scaling structure with a group of specialized and flexible analysts who can be assigned to the Service Desk as needed. In moments of high volume or crisis, we can scale our team for immediate response, ensuring continuous and fast support.

The service includes ticket monitoring reports, prepared in accordance with normative instruction IN558. In addition, it offers recurring checkpoints for continuous follow-up.

With Open Ops, your Open strategy becomes increasingly secure, efficient, and innovative, providing structured growth for your institution.